FAQs

Your Local Support for Home and Rental Property Care

At Coast & Laurel, we provide services to both home owners and rental property owners who want to ensure a meticulously maintained luxury property but don’t have time or desire to coordinate and manage the all the services. We are your local resource, your onsite presence, helping you take care of your home during extended absences, or supporting your projects and rental guest turnovers for out of area property owners. Our aim is to give you peace of mind while you are away, knowing things will be taken care of the way you’d want them to be if you were there yourself.

Q: For Your Home: What does Home Support Services Look Like?

A: We’re like a project manager for your home, allowing you the time to do the things you love, while we keep your home operating smoothly and looking beautiful.

Whether you need local help with your home during absences to keep an eye on things or keep projects moving forward while you are away, or just want an extra set of hands to support your busy lifestyle, we are here to help. From errands to managing home projects, we know how a little extra help can make a big difference. Send us an email to connect, and we’ll be happy to discuss how we might help you today!

  • Executive Support: We understand busy lives and provide the operational management to maintain your exceptional home.

  • Peace of Mind While Away: Complete peace of mind when you're away - from property care and maintenance to emergency response.

  • Project Management: 20+ years of executive experience in the corporate world plus high end property renovations applied to managing your property investments and home improvements.

  • Special Projects: Maybe you’d love help organizing your closets or setting up your guest bedroom for your holiday guests. We are here to help! We’ve done all sorts of organizing projects, from helping to sell, consign or donate unwanted items to sourcing and managing a carpenter to build you a custom closet. We’ve also done several de-cluttering or downsizing projects, in particular, helping after a loved one passes.

Q: For Luxury Rental Properties: What Makes Coast & Laurel Different from Property Managers?

A: We're Not Property Managers - We're Your Property Concierge

While traditional property managers focus on tenant search, leases and rent collection, Coast & Laurel’s focus is on ensuring your property is beautifully maintained and well-appointed for your guests. We're the concierge service you've always wished existed - managing the details and operations for your luxury rental property from the pre-arrival guest preparations, ensuring the property has gone though a meticulous review and ready for your discerning guests to arranging for repairs of the leaking dishwasher, and being there when the repairs are made so you know its done properly. We don’t find renters and manage leases - we do however work with reputable, local real estate professionals for that. We’ll take care of your property the way you would, and support you as needed with your rental(s). It’s all customized to your needs. Email us to connect and learn how we can help you.

Personal Attention vs. Volume Business

Traditional Property Management:

  • Manages hundreds of units with standardized processes

  • One-size-fits-all approach to service delivery

  • Limited personal relationship with property owners

  • Focus on operational efficiency over individual needs

Coast & Laurel:

  • Boutique service with carefully selected clients

  • Each service plan is personally designed for you

  • Direct relationship with you

  • We get to know your preferences, your property, and your priorities

  • Fresh flowers, welcome amenities, pre-arrival groceries and local support. Our attention to detail will make your rental home feel like a home

Q: How Many Properties do You Support?

A: Quality Over Quantity Philosophy.

We intentionally limit our client base to maintain the highest service standards. You're not customer #247 - you're one of a select few families we're privileged to serve. This allows us to:

  • Know your property intimately - every system, every preference, every quirk

  • Build trusted relationships with your preferred vendors and service providers

  • Respond immediately when issues arise, not when we get around to it

  • Anticipate your needs rather than simply react to requests

Q: Is Coast & Laurel Insured?

A: Yes

We are a registered LLC in the state of California and carry all required liability insurance. We are not required to have a real estate license as we do not find renters, collect rents, or sign leases.

Q: How Do I Get Started And What is The Process?

A: STEP 1. The first step is to connect. Call, email or schedule a consultation online. You can schedule a consultation by clicking “Book a Consultation”. You can also call us at 617-775-1284. Please leave a message if we can’t answer the phone, we’ll return your call ASAP.

Step 2. We’ll confirm your consultation time & date.

Step 3. The consultation. We’ll have an initial meeting to learn more about your needs and discuss details for a custom service agreement. This is your opportunity to show us your property, tell us about the things you hope to accomplish and ask questions. It gives us the opportunity to ask you questions as well so that we can hone in on the things most important to you and help to create a tailored plan. Most plans will fall into one of our three monthly service levels and you’ll have a good understanding of all the details after our consultation.

Step 4. Service Agreement. After our consultation, we’ll review the meeting notes, contact you with any additional questions, then prepare and provide you with a service agreement. Once signed, we arrange the start date.

General Information:

Local Expertise & Network

North County Knowledge:

  • 20+ years of high-end home renovation experience - we understand luxury property needs. We’ve gutted and rebuilt our own properties, managed the contractors and service providers, even sourced the materials to ensure the highest quality.

  • Carefully vetted professional network - we are constantly vetting and building our network of contractors, artists, and specialists who share our commitment to excellence.

  • Community connections - We live in Del Mar and love it and the surrounding communities. Del Mar, Rancho Santa Fe, Encinitas, Cardiff, Solana Beach, and La Jolla are particularly special - each with their own flavor and unique charm.

Flexible, Transparent Partnership

No Hidden Agendas:

  • Clear, upfront pricing with no surprise fees. We charge by the hour or you may choose a monthly service package with a set amount of time. Hourly rates start at $100/hour for a la carte with lower hourly rates with a regular monthly service package. When we coordinate and manage services providers on your behalf, we add a 20% coordination and management fee and include on your monthly invoice. We have no set up fees, on-boarding fees, or application fees. If the property is located in our local service area, we do not charge any mileage or travel fees.

  • You maintain complete control - we coordinate, recommend and manage.

  • Flexible service levels - choose the level you need, scale up or down with one month notice.

  • Direct communication - text, call, or email us directly anytime

Financial Transparency:

  • You pay vendors directly - we coordinate and oversee their work

  • 20% coordination fee clearly disclosed upfront and added to your monthly invoice

  • Additional hours always approved by you in advancex

  • Monthly service summaries, suggested maintenance lists and complete expense tracking

The Concierge Difference

Think of us as your partner for property and lifestyle management. We bring the same level of discretion, reliability, and attention to detail that high-net-worth families expect from their most trusted advisors.

The result? Your properties are impeccably maintained, your time is protected, and your lifestyle is enhanced - all with the peace of mind that comes from working with people who truly care about your success and satisfaction.

Our Promise to You

When you choose Coast & Laurel, you're not hiring a service provider - you're gaining a reliable, trusted, local partner who understands that your home is more than an asset. It's the foundation of your life, and it deserves nothing less than exceptional care.

This is what sets us apart. This is elevated living, expertly managed.

Sample of Concierge Property Care

  • Care for your home during absences. Short or long term.

  • Schedule and meet with service providers for estimates, maintenance, and repairs.

  • Create and maintain a simple home inventory record (especially helpful for furnished or seasonal homes).

  • Property checks, garden and plant care, mail and package, garbage and recycling management while you are traveling or away.

  • Coordinate turnovers for new occupancy or guest preparation, including inspections, fresh linens, HVAC filter checks, smoke/CO₂ detector checks, and restocking amenities.

  • For furnished homes: oversee post-stay cleaning, restocking of household essentials (paper products, soap, light bulbs).

  • Respond promptly to questions or service needs from the homeowner.

  • Local point of contact for short term rental guests.

  • Address or coordinate repair requests by arranging trusted service providers when needed.

  • Handle repair or maintenance issues with attention to cost and timeliness.

  • Pay service providers on behalf of the homeowner when immediate action is required (with reimbursement), or coordinate direct billing.

  • Coordinate and/or oversee capital improvements, renovations, or enhancement projects on behalf of the homeowner.

  • Provide ongoing supervision, project management and care for the property.

  • Errands, appointment scheduling, helping with every day tasks that can free up your time.

  • We’re available for short term help as well. Whether you travel for work, pleasure, or spend a season away in another home, we are happy to accommodate.

  • De-cluttering, clean-outs and helping surviving family members to organize after a passing. This requires compassion and empathy, and we fully understand. Family members cannot always be there to help - we can be that helpful source for family during difficult times.