FAQs

For Rental Properties and Home Management Services

At Coast & Laurel, we provide services to both home owners and investment / rental property owners who want to ensure a meticulously maintained luxury property but don’t have time or desire to coordinate and manage the all the services. Our luxury home management helps you spend more time on the things you love while keeping your investments in beautiful condition.

Q: For Your Home: What is Home Management?

A: We’re like a project manager for your home, allowing you the time to do the things you love, while we keep your home operating smoothly and looking beautiful.

We know what it’s like to be an executive - whether corporate or by lifestyle - and know your time is extremely valuable. You’d rather not spend it managing a household to do list. We invite you to book a consultation to see how we can help you.

  • Executive Support: We understand busy lives and provide the operational management to maintain your exceptional home.

  • Peace of Mind While Away: Complete peace of mind when you're away - from property care and maintenance to emergency response.

  • Project Management: 20+ years of executive experience in the corporate world and high end property renovations applied to managing your property investments and home improvements

Q: For Luxury Rental Properties: What Makes Coast & Laurel Different from Property Managers?

A: We're Not Property Managers - We're Your Property Concierge

While traditional property managers focus on tenant relations and rent collection, Coast & Laurel’s focus is on ensuring your property is beautifully maintained and well-appointed for your guests. We're the concierge service you've always wished existed - managing the details and operations for your luxury rental property from pre-arrival guest preparations to ensuring the property has gone though a meticulous review - and ready for your discerning guests. We don’t find renters, sign leases and collect rent - so much is automated these days. We’ll take care of your property the way you would, and support you as needed with the administrative portions of your rental(s). It’s all customized to your needs. Connect by booking a consultation.

We partner with many Real Estate Brokers in the area who can find renters and signing leases.

Personal Attention vs. Volume Business

Traditional Property Management:

  • Manages hundreds of units with standardized processes

  • One-size-fits-all approach to service delivery

  • Limited personal relationship with property owners

  • Focus on operational efficiency over individual needs

Coast & Laurel:

  • Boutique service with carefully selected clients

  • Each service plan is personally designed for your lifestyle

  • Direct relationship with you

  • We get to know your preferences, your property, and your priorities

  • Fresh flowers, welcome amenities, pre-arrival groceries and the attention to detail that makes your rental home feel like a home

Q: How Many Properties do You Support?

A: Quality Over Quantity Philosophy.

We intentionally limit our client base to maintain the highest service standards. You're not customer #247 - you're one of a select few families we're privileged to serve. This allows us to:

  • Know your property intimately - every system, every preference, every quirk

  • Build trusted relationships with your preferred vendors and service providers

  • Respond immediately when issues arise, not when we get around to it

  • Anticipate your needs rather than simply react to requests

Q: Is Coast & Laurel Insured?

A: Yes

We are a registered LLC in the state of California and carry all required liability insurance. We are not required to have a real estate license as we do not find renters or market properties, collect rents, or sign leases.

Q: How Do I Get Started And What is The Process?

A: STEP 1. The first step is to schedule a consultation. We reserve 30-45 minutes for these meetings. They are best done in person at your property. You can schedule a consultation by clicking “Book a Consultation” or on the button at the top of our website. If you have any general questions prior to booking a consultation, please use our “contact” form at the lower part of the home page. You can also use the contact us form if you need to request a consult time that is outside of our normally scheduled times. We’ll do our best to accommodate.

Step 2. We’ll confirm your consultation time & date by email and text, and request a small $50 fee to hold the appointment. This is to reserve our time for the meeting and will be refunded should you decide to retain our services by signing a monthly service agreement.

Step 3. The consultation. We’ll have an initial meeting to learn more about your needs and discuss details for a custom service agreement. This is your opportunity to show us your property, tell us about the things you hope to accomplish and ask questions. It gives us the opportunity to ask you questions as well so that we can hone in on the things most important to you and help to create a tailored plan. Most plans will fall into one of our three monthly service levels and you’ll have a good understanding of all the details after our consultation.

Step 4. Service Agreement. After our consultation, we’ll review the meeting notes, contact you with any additional questions, then prepare and provide you with a service agreement. Once signed, we can arrange the start date.

General Information:

Local Expertise & Network

North County Knowledge:

  • 20+ years of high-end home renovation experience - we understand luxury property needs. We’ve gutted and rebuilt our own properties, managed the contractors and service providers, even sourced the materials to ensure the highest quality.

  • Carefully vetted professional network - we are constantly vetting and building our network of contractors, artists, and specialists who share our commitment to excellence.

  • Community connections - We live in Del Mar and love it and the surrounding communities. Del Mar, Rancho Santa Fe, Cardiff, Solana Beach, and La Jolla are particularly special - each with their own flavor and unique charm.

Flexible, Transparent Partnership

No Hidden Agendas:

  • Clear, upfront pricing with no surprise fees. Monthly service fee plus $150/hour if additional time required and 20% add-on for any coordinated services. Not set up fees, on-boarding fees, or application fees. You’ll be charged $50 for the initial consultation which will be refunded if you sign a service agreement.

  • You maintain complete control - we coordinate and recommend, you decide.

  • Flexible service levels - choose the level you need, scale up or down with 60 days notice.

  • Direct communication - text, call, or email us directly anytime

Financial Transparency:

  • You pay vendors directly - we simply coordinate and oversee

  • 20% coordination fee clearly disclosed upfront and added to your monthly invoice

  • Additional hours always approved by you in advance

  • Monthly service summaries, suggested maintenance lists and complete expense tracking

The Concierge Difference

Think of us as your family office for property and lifestyle management. We bring the same level of discretion, reliability, and attention to detail that high-net-worth families expect from their most trusted advisors.

The result? Your properties are impeccably maintained, your time is protected, and your lifestyle is enhanced - all with the peace of mind that comes from working with people who truly care about your success and satisfaction.

Our Promise to You

When you choose Coast & Laurel, you're not hiring a service provider - you're gaining a trusted partner who understands that your home is more than an asset. It's the foundation of your life, and it deserves nothing less than exceptional care.

This is what sets us apart. This is elevated living, expertly managed.

Concierge Property Care Responsibilities

  • Meet with service providers for estimates, maintenance, and repairs.

  • Create and maintain a simple home inventory record (especially helpful for furnished or seasonal homes).

  • Supervise pre-arrival and periodic interior cleaning.

  • Coordinate new occupancy or guest preparation, including inspections, fresh linens, HVAC filter checks, smoke/CO₂ detector checks, and restocking basics.

  • For furnished homes: oversee post-stay cleaning, light restocking of household essentials (paper products, soap, light bulbs).

  • Respond promptly to questions or service needs from the homeowner.

  • Address or coordinate repair requests by arranging trusted service providers when needed.

  • Handle repair or maintenance issues with attention to cost and timeliness.

  • Pay service providers on behalf of the homeowner when immediate action is required (with reimbursement), or coordinate direct billing.

  • Coordinate and/or oversee capital improvements, renovations, or enhancement projects on behalf of the homeowner.

  • Provide ongoing supervision and care for the property, billed hourly for project management and hands-on services.